4 Results
filtered by...
Filter
Tags > technology services and solutions
Sort
Sort by Most Relevant
Filter
Categories
- Business
- COVID-19
- Education
- Environment
- Government
- Health
- Housing & Development
- Public Safety
- Transportation
Tags
- technology services and solutions
- 100 year flood zone
- 2dfootprints
- address point
- admission
- aerials
- aids
- air parcels
- airportoutline
- alquist-priolo earthquake fault zoning map
- app
- applications
- basemap
- behavioral health services
- block
- blockgroup
- blocktract
- body art inspection solid waste program 2018 total count
- boe
- buildings
- calfresh
- calworks
- catalog
- cdip
- census2011
- chemical toilet pumper
- child support
- child support payment
- city hall
- city limits
- clerk of the board
- client experience
- community center
- comorbidity
- condomonium sccgov
- controller-treasurer
- coroner
- county budget
- county employees
- county map book
- county naturalization
- county of santa clara parks
- county office of planning photographs
- county wills
- court
- court house
- crime
- ct
- data analysis program integrity & research
- data collection
- day
- dcss
- deaths
- debs
- demographic
- departments
- diagnosis
- drug
- employee compensation
- employee count
- enteprise systems
- enterprise systems
- environment
- environmental health
- expenditures
- facilities
- fault rupture zones
- food stamps
- general assistance
- general plan layer
- government
- grease pumper
- gun
- health facilities
- health safety
- healthy nail
- henry and raymond fisher survey collection
- hiv
- icu
- interactive map
- job classification
- juvenile justice
- land cover
- land parcels
- landcoverpoly
- lavatory cart
- lc/lav
- libraries
- lidar
- medi-cal
- medical examiner-coroner
- method
- militia enrollment
- mobile
- nail chemicals
- nails salons
- oaths of office - book a
- older adult
- outbreak
- parcel address
- parkpoint
- parks
- pay equity
- perm cos tech
- point of interrest
- pop up
- positions
- positive
- positivity
- privacy office
- probate cases
- public assistance
- public safety
- pumper_trucks
- qsr
- rail
- railroad
- railroad stations
- railroads
- recommended budget
- register of dentists
- register of doctors' certificates
- result
- revenues
- right of way
- row boundary
- santa clara
- santa clara county boundary
- scc
- sccgov park
- sccmap
- school land
- schools area
- schools private
- schools public
- senior
- septic pumper
- snaped
- solid waste
- sp
- ssa
- st/stp
- stadium
- streetedge
- substance
- suicide
- svi
- swp
- systems
- tattoo
- tax and collections
- time
- tn
- tool
- tra
- transfer station
- transmission
- va
- vacuum truck
- valley health plan
- vendors
- ventilators
- vents
- vulnerable population
- week
- worksite
- zip codes
- zoning
- zoning districts unincorporated area
- .sd
- arcgis
- service definition
- assessor
- cadestral map
- cadestral map grid
- cases
- census2010
- child support services
- children
- clerk-recorder
- climate change
- closure
- coronavirus
- county park
- facility
- finance
- food access
- geometry
- gis
- health policy
- healthy cities
- healthy city
- healthy nails
- hospital location
- housing
- incidence rate
- jurisdiction
- library
- lines
- major roads
- nail salon
- nail salons
- parcels
- park
- physical activity
- planning and development
- policy
- population
- pretrial
- procurement
- racial equity
- services
- street centerlines
- streets
- supervisorial districts
- suspension
- tb
- trend
- tuberculosis
- unincorporated area
- violence prevention
- workforce
- zcta
- zip
- body art facilities
- body art practitioners
- cepa
- children's
- children's budget
- daily
- demographics
- department of environmental health
- food safety
- gender
- placard
- probation
- property
- registrar of voters
- roads and airport
- smoking
- testing
- well-being
- zip code
- agriculture and environmental management
- body art
- body piercer
- budget
- census
- employees
- ethnicity
- health care
- point of interest
- race
- score
- social services agency
- tattoo artist
- test
- tss
- zipcode
- assisted living
- city
- emergency medical services
- hospital
- map
- tobacco
- .sd
- long term care
- service definition
- arcgis
- archives
- census tract
- covid-19
- ltcf
- poi
- skilled nursing
- snf
- youth
- restaurant
- safety
- age
- cpd
- deh
- food
- inspection
- vaccine
- permit
- case
- customer experience
- health
- sccphd
- rate
- sccgov
- santa clara county
- death
- process improvement
- covid
- county of santa clara
- corona virus
- mos
- measures of success
- public health
4 Results
filtered by
Tags > technology services and solutions
Clear All
In September 2021, TSS completed the implementation of Cherwell Service Desk tool, providing an improved user experience for customers requesting service and support. This implementation allowed TSS to more accurately track Mean Time to Resolve (MTTR), which is an industry-standard measure of the average elapsed business time between ticket creation and resolution. MTTR serves a variety of functions, from measuring the customer experience to determining appropriate staffing levels in a service organization.
Updated
May 13 2022
Views
27
To ensure healthy customer relationships, one of Technology Solutions and Services’ primary goals is customer satisfaction. TSS conducts a quarterly customer satisfaction survey which, over the course of a year, gives all our customers an opportunity to provide critical feedback about the services and products TSS delivers. One of the persistent survey questions asks our customers whether, given the choice, they would continue to use TSS as an IT service provider. Using this KPI, TSS monitors general client satisfaction within any given quarter and tracks this measure over time to establish a trendline.
Updated
May 12 2022
Views
21
In a service organization, the Ticket Volume KPI measures inbound requests to the Service Desk and other Technology Services and Solutions support teams in a given period. It can also be used to measure unplanned activities (e.g., service interruptions or security incidents) that may require attention. This data allows TSS to focus on operational improvement efforts, determine staffing levels, and improve the overall user experience.
Updated
May 13 2022
Views
18
Technology Services and Solutions is tasked with selecting measures that are representative of their core business.
Updated
May 11 2022
Views
10
Showing 1 to 4 of 4 results
Tags
A-Z
- .sd (6)
- 100 year flood zone (1)
- 2dfootprints (1)
- address point (1)
- admission (1)
- aerials (1)
- age (9)
- agriculture and environmental management (4)
- aids (1)
- air parcels (1)
- airportoutline (1)
- alquist-priolo earthquake fault zoning map (1)
- app (1)
- applications (1)
- arcgis (7)
- archives (7)
- assessor (2)
- assisted living (5)
- basemap (1)
- behavioral health services (1)
- block (1)
- blockgroup (1)
- blocktract (1)
- body art (4)
- body art facilities (3)
- body art inspection solid waste program 2018 total count (1)
- body art practitioners (3)
- body piercer (4)
- boe (1)
- budget (4)
- buildings (1)
- cadestral map (2)
- cadestral map grid (2)
- calfresh (1)
- calworks (1)
- case (11)
- cases (2)
- catalog (1)
- cdip (1)
- census (4)
- census tract (7)
- census2010 (2)
- census2011 (1)
- cepa (3)
- chemical toilet pumper (1)
- child support (1)
- child support payment (1)
- child support services (2)
- children (2)
- children's (3)
- children's budget (3)
- city (5)
- city hall (1)
- city limits (1)
- clerk of the board (1)
- clerk-recorder (2)
- client experience (1)
- climate change (2)
- closure (2)
- community center (1)
- comorbidity (1)
- condomonium sccgov (1)
- controller-treasurer (1)
- corona virus (41)
- coronavirus (2)
- coroner (1)
- county budget (1)
- county employees (1)
- county map book (1)
- county naturalization (1)
- county of santa clara (39)
- county of santa clara parks (1)
- county office of planning photographs (1)
- county park (2)
- county wills (1)
- court (1)
- court house (1)
- covid (36)
- covid-19 (7)
- cpd (9)
- crime (1)
- ct (1)
- customer experience (12)
- daily (3)
- data analysis program integrity & research (1)
- data collection (1)
- day (1)
- dcss (1)
- death (23)
- deaths (1)
- debs (1)
- deh (9)
- demographic (1)
- demographics (3)
- department of environmental health (3)
- departments (1)
- diagnosis (1)
- drug (1)
- emergency medical services (5)
- employee compensation (1)
- employee count (1)
- employees (4)
- enteprise systems (1)
- enterprise systems (1)
- environment (1)
- environmental health (1)
- ethnicity (4)
- expenditures (1)
- facilities (1)
- facility (2)
- fault rupture zones (1)
- finance (2)
- food (9)
- food access (2)
- food safety (3)
- food stamps (1)
- gender (3)
- general assistance (1)
- general plan layer (1)
- geometry (2)
- gis (2)
- government (1)
- grease pumper (1)
- gun (1)
- health (12)
- health care (4)
- health facilities (1)
- health policy (2)
- health safety (1)
- healthy cities (2)
- healthy city (2)
- healthy nail (1)
- healthy nails (2)
- henry and raymond fisher survey collection (1)
- hiv (1)
- hospital (5)
- hospital location (2)
- housing (2)
- icu (1)
- incidence rate (2)
- inspection (9)
- interactive map (1)
- job classification (1)
- jurisdiction (2)
- juvenile justice (1)
- land cover (1)
- land parcels (1)
- landcoverpoly (1)
- lavatory cart (1)
- lc/lav (1)
- libraries (1)
- library (2)
- lidar (1)
- lines (2)
- long term care (6)
- ltcf (7)
- major roads (2)
- map (5)
- measures of success (50)
- medi-cal (1)
- medical examiner-coroner (1)
- method (1)
- militia enrollment (1)
- mobile (1)
- mos (48)
- nail chemicals (1)
- nail salon (2)
- nail salons (2)
- nails salons (1)
- oaths of office - book a (1)
- older adult (1)
- outbreak (1)
- parcel address (1)
- parcels (2)
- park (2)
- parkpoint (1)
- parks (1)
- pay equity (1)
- perm cos tech (1)
- permit (10)
- physical activity (2)
- placard (3)
- planning and development (2)
- poi (7)
- point of interest (4)
- point of interrest (1)
- policy (2)
- pop up (1)
- population (2)
- positions (1)
- positive (1)
- positivity (1)
- pretrial (2)
- privacy office (1)
- probate cases (1)
- probation (3)
- process improvement (34)
- procurement (2)
- property (3)
- public assistance (1)
- public health (55)
- public safety (1)
- pumper_trucks (1)
- qsr (1)
- race (4)
- racial equity (2)
- rail (1)
- railroad (1)
- railroad stations (1)
- railroads (1)
- rate (15)
- recommended budget (1)
- register of dentists (1)
- register of doctors' certificates (1)
- registrar of voters (3)
- restaurant (8)
- result (1)
- revenues (1)
- right of way (1)
- roads and airport (3)
- row boundary (1)
- safety (8)
- santa clara (1)
- santa clara county (20)
- santa clara county boundary (1)
- scc (1)
- sccgov (17)
- sccgov park (1)
- sccmap (1)
- sccphd (12)
- school land (1)
- schools area (1)
- schools private (1)
- schools public (1)
- score (4)
- senior (1)
- septic pumper (1)
- service definition (6)
- services (2)
- skilled nursing (7)
- smoking (3)
- snaped (1)
- snf (7)
- social services agency (4)
- solid waste (1)
- sp (1)
- ssa (1)
- st/stp (1)
- stadium (1)
- street centerlines (2)
- streetedge (1)
- streets (2)
- substance (1)
- suicide (1)
- supervisorial districts (2)
- suspension (2)
- svi (1)
- swp (1)
- systems (1)
- tattoo (1)
- tattoo artist (4)
- tax and collections (1)
- tb (2)
- technology services and solutions
- test (4)
- testing (3)
- time (1)
- tn (1)
- tobacco (5)
- tool (1)
- tra (1)
- transfer station (1)
- transmission (1)
- trend (2)
- tss (4)
- tuberculosis (2)
- unincorporated area (2)
- va (1)
- vaccine (9)
- vacuum truck (1)
- valley health plan (1)
- vendors (1)
- ventilators (1)
- vents (1)
- violence prevention (2)
- vulnerable population (1)
- week (1)
- well-being (3)
- workforce (2)
- worksite (1)
- youth (7)
- zcta (2)
- zip (2)
- zip code (3)
- zip codes (1)
- zipcode (4)
- zoning (1)
- zoning districts unincorporated area (1)
- .sd (1)
- arcgis (1)
- service definition (1)