The County Clerk-Recorder records average customer wait-time for the official records, vital records, fictitious business name, marriages, passports, and other services the Clerk- Recorder provides to County residents.

The Department of Planning and Development collects and records the time it takes to process planning land use entitlements/permit and building/grading permits (entitlements) from the date of application to approval, to issuance.

The Pavement Condition measure is commonly used in the pavement maintenance profession to indicate the condition on roads for the purpose of usability, lifespan, programming capital investments, measuring the cost liability of the road system. County roads are graded using a standardized method consistently utilized throughout the Bay Area cities and counties. The data is recorded as Pavement Condition Index (PCI). The PCI numerical rating for the condition of the roads is on a scale from 0 to 100, where 0 is the worst possible condition and 100 is the best. PCI is used to develop budgets, identify preventive maintenance schedules and strategies, evaluate materials and designs, and provide a historical condition of the road.

The Privacy Office seeks to promote and coordinate enterprise privacy initiatives across the County and strives to balance our growing need to share information with our responsibility to protect it, while elevating the County’s privacy posture.

In Fiscal Year 2020-2021, the Privacy Office intends to acquire the tools and resources necessary to build a baseline of privacy risks, identifying the most prevalent and high-risk areas to focus our efforts.  With a baseline established, in future fiscal years, the Privacy Office will identify and deploy targeted remediation activities to determine the measure of success in reducing privacy risks.

The total travel time measure illustrates the performance of the expressway system in moving traffic. The County invests in the expressway system through its Capital Improvement Program. Generally, capital investments in the expressway are either designed to improve safety for users and/or improve carrying capacity. County Roads records the sum of all travel time on all eight county expressways (in both directions) and total number of vehicle trips per day on expressways.

This measure is part of Measures of Success Program (MOS). MOS is a client-centered approach to demonstrate the County's progress in meeting client needs. Selected measures are representative of County department’s core business and operations. The Facilities and Fleet Department, Building Operations Division, is responsible for maintenance management of County facilities. By performing on-time and effective preventive maintenance, facilities are safe and reliable to serve the public and County staff. Unplanned repair maintenance occurs for a variety of reasons, including system failures, end of useful life for equipment, and wear and tear. The Department records the ratio of preventative maintenance to unplanned repair maintenance. The industry standard for the ratio of preventive maintenance to unplanned repair maintenance is 6 to 1 (6:1). This benchmark demonstrates when the preventive maintenance schedule is met, unplanned repairs are less frequent.

Reporting Period: Fiscal Year 2016 - 2023

This measure displays current ambulance patient offload time in all County hospitals. The Department will reduce current ambulance patient offload time in all hospitals to 20 minutes or less (measured at the 90th percentile) by June 2023. This will improve the customer experience, the efficient allocation of resources, and timely access to EMS services. On a monthly basis, the Department will determine the 90th percentile for all ambulance offload times in the County by measuring time from the ambulance arrival at the hospital until the hospital assumes care.

The Behavioral Health Services Department (BHSD) continues to work on reducing the use of inpatient psychiatric hospital services for adult and older adult consumers diagnosed with mental health related problems. The readmission rate measures the unplanned readmissions of clients who have been discharged from acute psychiatric hospitals within the past 30 days. BHSD has implemented a practice management solution to improve data captured at the Barbara Aarons Pavilion and contract hospitals to allow for more efficient intervention.

County Procurement records reported total cost savings through negotiated contractual agreements in non-competitive and competitive contract awards.

The Clerk of The Board tracks the number of assessment appeals applications submitted online in the first 30 days of the filing period and the number of applicants with the ability to self-edit and track the status of their online applications submitted during the regular filing period.