The Department of Planning and Development collects and records the time it takes to process planning land use entitlements/permit and building/grading permits (entitlements) from the date of application to approval, to issuance.

The Clerk of The Board tracks the number of assessment appeals applications submitted online in the first 30 days of the filing period and the number of applicants with the ability to self-edit and track the status of their online applications submitted during the regular filing period.

This measure displays current ambulance patient offload time in all County hospitals. The Department will reduce current ambulance patient offload time in all hospitals to 20 minutes or less (measured at the 90th percentile) by June 2023. This will improve the customer experience, the efficient allocation of resources, and timely access to EMS services. On a monthly basis, the Department will determine the 90th percentile for all ambulance offload times in the County by measuring time from the ambulance arrival at the hospital until the hospital assumes care.

The Pavement Condition measure is commonly used in the pavement maintenance profession to indicate the condition on roads for the purpose of usability, lifespan, programming capital investments, measuring the cost liability of the road system. County roads are graded using a standardized method consistently utilized throughout the Bay Area cities and counties. The data is recorded as Pavement Condition Index (PCI). The PCI numerical rating for the condition of the roads is on a scale from 0 to 100, where 0 is the worst possible condition and 100 is the best. PCI is used to develop budgets, identify preventive maintenance schedules and strategies, evaluate materials and designs, and provide a historical condition of the road.

The Privacy Office seeks to promote and coordinate enterprise privacy initiatives across the County and strives to balance our growing need to share information with our responsibility to protect it, while elevating the County’s privacy posture.

In Fiscal Year 2020-2021, the Privacy Office intends to acquire the tools and resources necessary to build a baseline of privacy risks, identifying the most prevalent and high-risk areas to focus our efforts.  With a baseline established, in future fiscal years, the Privacy Office will identify and deploy targeted remediation activities to determine the measure of success in reducing privacy risks.

The County Department of Child Support Services measures the percent of custodial parents who receive a payment towards arrears towards past-due child support within the fiscal year. This dataset also benchmarked against the State average.

County Procurement records reported total cost savings through negotiated contractual agreements in non-competitive and competitive contract awards.

The County Clerk-Recorder records average customer wait-time for the official records, vital records, fictitious business name, marriages, passports, and other services the Clerk- Recorder provides to County residents.

The Behavioral Health Services Department (BHSD) continues to work on reducing the use of inpatient psychiatric hospital services for adult and older adult consumers diagnosed with mental health related problems. The readmission rate measures the unplanned readmissions of clients who have been discharged from acute psychiatric hospitals within the past 30 days. BHSD has implemented a practice management solution to improve data captured at the Barbara Aarons Pavilion and contract hospitals to allow for more efficient intervention.

The Medical Examiner-Coroner (ME-C) continues to measure the percentage of autopsy cases closed within 60 days as part of the accreditation process by the National Association of Medical Examiners (NAME) standards for autopsy reports.