The Office of Pretrial Services measures the percentage of clients who responded that they were either “very satisfied” or “satisfied” with overall pretrial services during their pretrial supervision. The indicator is intended to understand clients’ needs and wants, so that Pretrial Services can provide clients with better overall services. The client satisfaction rate is gathered through anonymous client feedback surveys, which clients fill out after their service is completed. The client satisfaction rate is utilized to assess opportunities to improve service delivery, access to due process and the quality level of pretrial services.
