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3 Results
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Tags > operational efficiency
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Updated
September 22 2023
Views
74
Performance measures by the County's strategic goals
Updated
September 19 2023
Views
368
In a service organization, the Ticket Volume key performance indicator measures inbound requests to the Service Desk and other Technology and Services & Solutions (TSS) support teams in a given period. It can also be used to measure unplanned activities (e.g., service interruptions or security incidents) that may require attention. This data allows TSS to focus on operational improvement efforts, determine staffing levels, and improve the overall user experience.
Updated
September 19 2023
Views
26
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