Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

The Office of Pretrial Services measures the percentage of clients who responded that they were either “very satisfied” or “satisfied” with overall pretrial services during their pretrial supervision. The indicator is intended to understand clients’ needs and wants, so that Pretrial Services can provide clients with better overall services. The client satisfaction rate is gathered through anonymous client feedback surveys, which clients fill out after their service is completed. The client satisfaction rate is utilized to assess opportunities to improve service delivery, access to due process and the quality level of pretrial services.

The Agriculture and Environmental Management Department records the live-release rate for pets that enter their shelter.

The Medical Examiner-Coroner (ME-C) continues to measure the percentage of autopsy cases closed within 60 days as part of the accreditation process by the National Association of Medical Examiners (NAME) standards for autopsy reports.

The Procurement Department tracks the number of departments represented for development trainings, with an outcome of improving professional development, achieving a progressive competition business culture to secure high-quality services and commodities at the best possible pricing.

The Department of Family and Children Services (DFCS) mission is to keep the children safe, families strong, and ensure that any child or youth who is at risk or has suffered abuse or neglect is safe, cared for, and grows up in a stable, loving family. DFCS records the total number of children served in out-of-home placements.

In a service organization, the Ticket Volume key performance indicator measures inbound requests to the Service Desk and other Technology and Services & Solutions (TSS) support teams in a given period. It can also be used to measure unplanned activities (e.g., service interruptions or security incidents) that may require attention. This data allows TSS to focus on operational improvement efforts, determine staffing levels, and improve the overall user experience.

The Office of the Clerk of the Board proactively seeks opportunities to continuously improve administration of the assessment appeals process to better serve County applicants. Clerk of the Board tracks the total number of appeals files and the total number of applications processed during the regular filing period.

This measure is part of Measures of Success Program (MOS). MOS is a client-centered approach to demonstrate the County's progress in meeting client needs. Selected measures are representative of County department’s core business and operations. The Department of Tax and Collections records customer wait-time at the 852 N First Street location in the following Units: Court Collections, Legal and General, Medical, Public Assistance, Property Tax, and Cashier.

Reporting Period: Fiscal Year 2022-2023