The total travel time measure illustrates the performance of the expressway system in moving traffic. The County invests in the expressway system through its Capital Improvement Program. Generally, capital investments in the expressway are either designed to improve safety for users and/or improve carrying capacity. County Roads records the sum of all travel time on all eight county expressways (in both directions) and total number of vehicle trips per day on expressways.

The Department of Planning and Development collects and records the time it takes to process planning land use entitlements/permit and building/grading permits (entitlements) from the date of application to approval, to issuance.

The Registrar of Voters measures the extent to which voting assistance and informational materials are available and used in multiple languages and accessible formats. Quantitative data about the availability of Election Officers capable of providing multilingual assistance is a gauge indicating availability of language services and translated materials in Vote Centers (formerly known as Polling Places) and other locations where voters received the Department's services.

The Medical Examiner-Coroner (ME-C) is actively working towards accreditation by the National Association of Medical Examiners (NAME). The ME-C will measure the percentage of reports of postmortem examination completed within 90-days in accordance with NAME standard F.4.k which states that 90% of these reports are to be completed within 90-days. In previous years, the ME-C reported the average number of days for a report to be completed. We have revised this metric to report the percentage of reports completed within 90-days to accurately reflect the NAME standard and to incorporate updated data based on continued case closure. Almost half of the 10,000 deaths in Santa Clara County (~5,000) in a year are reportable to ME-C. The turnaround times for reports from the ME-C impacts law enforcement, hospitals, and families.

The Department of Agriculture and Environmental Management protects the health and safety of people by addressing structure fire hazards existing on properties in the environments where people live, eat, and play. Inspections are done to ensure that there is safe defensible space to minimize the risk of fire spreading to a structure. If the property does not meet the established Minimum Fire Safety Standards, staff educates property owners and encourages voluntary compliance by clearing space around the structure. The number of inspections performed is an indicator of the potential risk to the general public. The compliance rate represents the percent of property owners that took positive action to make their property safe and the number of parcels abated represents the number pf properties in which the County stepped in as a result of non-compliance to oversee the application of mechanical abatement.

The Department of Child Support Services intends to increase the share of child support dollars collected of those owed for minor children on the agency caseload, a federal performance measure tracked and reported by the State of California Department of Child Support Services and a direct indicator of the Department's ability to increase collections. This number is benchmarked against the State average to compare this Department's performance against other counties in California.

The County Registrar of Voters measures the use of expanded accessible voting technology, including accessible touch screen ballot marking devices and remote accessible vote-by-mail ballots. These accessible systems are for voters who are unable to easily mark their paper ballot.

This measure displays current ambulance patient offload time in all County hospitals. The Department will reduce current ambulance patient offload time in all hospitals to 20 minutes or less (measured at the 90th percentile) by June 2023. This will improve the customer experience, the efficient allocation of resources, and timely access to EMS services. On a monthly basis, the Department will determine the 90th percentile for all ambulance offload times in the County by measuring time from the ambulance arrival at the hospital until the hospital assumes care.

The County Department of Child Support Services measures the percent of custodial parents who receive a payment towards arrears towards past-due child support within the fiscal year. This dataset also benchmarked against the State average.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.