In an effort to reduce the population of homeless pets entering local animal shelters, the Department of Agriculture and Environmental Management aims to increase the accessibility of affordable spay/neuter services for both owned and homeless pets in the county. The Department generates and reports the numbers of surgeries performed by County staff to determine the percent change from the prior year.

In September 2021, TSS completed the implementation of Cherwell Service Desk tool, providing an improved user experience for customers requesting service and support. This implementation allowed TSS to more accurately track Mean Time to Resolve (MTTR), which is an industry-standard measure of the average elapsed business time between ticket creation and resolution. MTTR serves a variety of functions, from measuring the customer experience to determining appropriate staffing levels in a service organization. 

To ensure healthy customer relationships, one of Technology Services & Solutions’ (TSS) primary goals is customer satisfaction. TSS conducts a quarterly customer satisfaction survey which, over the course of a year, gives all TSS customers an opportunity to provide critical feedback about the services and products TSS delivers. One of the persistent survey questions asks TSS customers whether, given the choice, they would continue to use TSS as an IT service provider. Using this Key Performance Indicator, TSS monitors general client satisfaction within any given quarter and track this measure over time to establish a trendline.

The Office of Pretrial Services measures the percentage of clients who responded that they were either “very satisfied” or “satisfied” with overall pretrial services during their pretrial supervision. The indicator is intended to understand clients’ needs and wants, so that Pretrial Services can provide clients with better overall services. The client satisfaction rate is gathered through anonymous client feedback surveys, which clients fill out after their service is completed. The client satisfaction rate is utilized to assess opportunities to improve service delivery, access to due process and the quality level of pretrial services.

The Employee Services Agency’s Human Resources Department (ESA-HR) is responsible for providing an eligible list of candidates to departments when a request is submitted to fill a vacant position. To provide effective and efficient recruitment services, ESA-HR’s goal is to refer candidates to departments within 90 days, from the time a request to fill a vacant position is received from the department to the time the department receives an eligible list from which to select a candidate. ESA records the rate of timely referral of eligible lists to departments within 90 days.

Valley Health Plan (VHP) records and collects the vacancy and retention rate of its staff to as part of its resources improvement, recruitment, and retention goals.

The Office of the District Attorney tracks the number of criminal cases that were declined, diverted, or deferred from traditional prosecution, criminal court, and potential custody implications, as compared with the number of cases referred by law enforcement agencies for potential prosecution by the District Attorney’s Office.

The County Registrar of Voters measures the use and effectiveness of alternative voting options designed to encourage voter participation by making the process of casting a ballot more convenient, from ballot drop-off sites to Vote Centers (formerly known as Polling Places) to paid postage on mail ballots.

The Department of Child Support Services intends to increase the share of child support dollars collected of those owed for minor children on the agency caseload, a federal performance measure tracked and reported by the State of California Department of Child Support Services and a direct indicator of the Department's ability to increase collections. This number is benchmarked against the State average to compare this Department's performance against other counties in California.

The Department of Agriculture and Environmental Management protects the health and safety of people by addressing structure fire hazards existing on properties in the environments where people live, eat, and play. Inspections are done to ensure that there is safe defensible space to minimize the risk of fire spreading to a structure. If the property does not meet the established Minimum Fire Safety Standards, staff educates property owners and encourages voluntary compliance by clearing space around the structure. The number of inspections performed is an indicator of the potential risk to the general public. The compliance rate represents the percent of property owners that took positive action to make their property safe and the number of parcels abated represents the number pf properties in which the County stepped in as a result of non-compliance to oversee the application of mechanical abatement.