Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

Santa Clara County Library District tracks and measures the percentage of the Santa Clara County Library District residents who have a Santa Clara County Library District (SCCLD) library card. Data will be collected from the Integrated Library System determining the number of cardholders within the County Library District boundaries. The data collected will then be divided by the County Library District population of all eligible residents age 5 and above, which is received from the State Department of Finance. This calculation will result in the percentage of Santa Clara County residents who have a SCCLD library card.
Additional Notes: Every year, the library removes from our records any cardholder who has not used their library card in the past 3 years. However, the library has not removed inactive cardholders since 2014 due to two system migrations in 2015 and 2016 that affected the accuracy of the cardholder last activity date. The projected number of card holders in 2020/2021 will show an unusually high reduction in inactive cardholders as we remove the accounts that have not been used since 2016.

The County Communications Department measures and tracks the department's employee recognition score as an opportunity for growth and improvement.

The Behavioral Health Services Department (BHSD) continues to work on reducing the use of inpatient psychiatric hospital services for adult and older adult consumers diagnosed with mental health related problems. The readmission rate measures the unplanned readmissions of clients who have been discharged from acute psychiatric hospitals within the past 30 days. BHSD has implemented a practice management solution to improve data captured at the Barbara Aarons Pavilion and contract hospitals to allow for more efficient intervention.

The Clerk of The Board tracks the number of assessment appeals applications submitted online in the first 30 days of the filing period and the number of applicants with the ability to self-edit and track the status of their online applications submitted during the regular filing period.

The Facilities and Fleet Department seeks to increase the number of green vehicles in the County fleet to minimize greenhouse gas emissions and the County’s carbon footprint. Greening of the fleet demonstrates customer value in that both County staff and the public will recognize the County’s commitment to being less dependent on fossil fuels. Measured on a per vehicle basis, the department collects and analyzes data via the Fleet Management System.

The Privacy Office seeks to promote and coordinate enterprise privacy initiatives across the County and strives to balance our growing need to share information with our responsibility to protect it, while elevating the County’s privacy posture.

In Fiscal Year 2020-2021, the Privacy Office intends to acquire the tools and resources necessary to build a baseline of privacy risks, identifying the most prevalent and high-risk areas to focus our efforts.  With a baseline established, in future fiscal years, the Privacy Office will identify and deploy targeted remediation activities to determine the measure of success in reducing privacy risks.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

County Communications Department tracks employ wellbeing and recognition through employee survey.

The Registrar of Voters measures the extent to which voting assistance and informational materials are available and used in multiple languages and accessible formats. Quantitative data about the availability of Election Officers capable of providing multilingual assistance is a gauge indicating availability of language services and translated materials in Vote Centers (formerly known as Polling Places) and other locations where voters received the Department's services.