The Office of Supportive Housing (OSH) intends to measure the number of households experiencing homelessness who have a successful housing placement.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

This measure displays average time interval from when a 911 ambulance crew arrived at the patient’s side and the time the chart was first posted to the database, to the average scene time of patients suffering from time sensitive injuries. The Emergency Medical Services Department tracks and reviews EPCRs submission times. The scene time will be defined as the period that starts when the ambulance crew arrives at the patient’s side and ends when the ambulance begins transporting to the destination hospital. This comparison will demonstrate an overall depiction of how well the system performs at delivering the most charts of the most critical patient types.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

This measure displays average scene time in minutes for ST-elevation myocardial infarction (STEMI) patients. Emergency Medical Services department identifies incidents with scene times over 15 in minutes for STEMI patients and then review the corresponding patient care records to look for reasonable explanations for delays and areas of improvement.

The Emergency Medical Services Department will identify incidents without a documented respiratory assessment and review the corresponding patient care records to look for reasonable explanations for missing assessment. If none can be found, the Department will follow up with ambulance crew members and the program manager to increase the number of assessments.

Parks and Recreation assesses community satisfaction with the County's regional park system and customer satisfaction related to the park visitor experience. Resident survey conducted biannually in odd years; Park visitor survey conducted biannually in even years.

The Department of Planning and Development collects and records the time it takes to process planning land use entitlements/permit and building/grading permits (entitlements) from the date of application to approval, to issuance.

The Medical Examiner-Coroner (ME-C) is actively working towards accreditation by the National Association of Medical Examiners (NAME). The ME-C will measure the percentage of reports of postmortem examination completed within 90-days in accordance with NAME standard F.4.k which states that 90% of these reports are to be completed within 90-days. In previous years, the ME-C reported the average number of days for a report to be completed. We have revised this metric to report the percentage of reports completed within 90-days to accurately reflect the NAME standard and to incorporate updated data based on continued case closure. Almost half of the 10,000 deaths in Santa Clara County (~5,000) in a year are reportable to ME-C. The turnaround times for reports from the ME-C impacts law enforcement, hospitals, and families.