The Social Services Agency developed a survey tailored to the unique context of SSA in order to assess staff perceptions of the Agency’s culture and climate. The department tracks baseline data to measure how employee engagement, professional development, and other organizational improvements change over time as these efforts are implemented.

The Office of the Assessor is responsible for completing an annual assessment roll that includes all assessable property in a timely, accurate, and efficient manner. This legally mandated assessment roll, the basis by which property taxes are levied, represents the entire assessment workload during a tax year and includes changes of ownership, deed processing, new construction, new parcels, possessory interests, audits, business property statements, and reviews under Proposition 8, which allows a temporary reduction in assessed value when real property value drops. The completeness of the assessment roll assures those agencies dependent on property tax revenue that the roll reflects the current market activity.

In a service organization, the Ticket Volume KPI measures inbound requests to the Service Desk and other Technology Services and Solutions support teams in a given period. It can also be used to measure unplanned activities (e.g., service interruptions or security incidents) that may require attention. This data allows TSS to focus on operational improvement efforts, determine staffing levels, and improve the overall user experience.

This measure displays average time interval from when a 911 ambulance crew arrived at the patient’s side and the time the chart was first posted to the database, to the average scene time of patients suffering from time sensitive injuries. The Emergency Medical Services Department tracks and reviews EPCRs submission times. The scene time will be defined as the period that starts when the ambulance crew arrives at the patient’s side and ends when the ambulance begins transporting to the destination hospital. This comparison will demonstrate an overall depiction of how well the system performs at delivering the most charts of the most critical patient types.

This measure is part of Measures of Success Program (MOS). MOS is a client-centered approach to demonstrate the County's progress in meeting client needs. Selected measures are representative of County department’s core business and operations. The Department of Tax and Collections records customer wait-time at the 852 N First Street location in the following Units: Court Collections, Legal and General, Medical, Public Assistance, Property Tax, and Cashier.

Reporting Period: Fiscal Year 2022-2023

The Emergency Medical Services Department will identify incidents without a documented respiratory assessment and review the corresponding patient care records to look for reasonable explanations for missing assessment. If none can be found, the Department will follow up with ambulance crew members and the program manager to increase the number of assessments.

This measure displays average scene time in minutes for ST-elevation myocardial infarction (STEMI) patients. Emergency Medical Services department identifies incidents with scene times over 15 in minutes for STEMI patients and then review the corresponding patient care records to look for reasonable explanations for delays and areas of improvement.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

Parks and Recreation assesses community satisfaction with the County's regional park system and customer satisfaction related to the park visitor experience. Resident survey conducted biannually in odd years; Park visitor survey conducted biannually in even years.

The Office of Diversion and Reentry Services works to ensure that clients leaving the Reentry Resource Center understand what their next steps are and have all necessary information and direction to follow through on referrals to additional resources and services. To monitor their services, Reentry tracks the number of exit interviews and resulting exit plans using surveys.