In an effort to reduce the population of homeless pets entering local animal shelters, the Department of Agriculture and Environmental Management aims to increase the accessibility of affordable spay/neuter services for both owned and homeless pets in the county. The Department generates and reports the numbers of surgeries performed by County staff to determine the percent change from the prior year.

This measure is part of Measures of Success Program (MOS). MOS is a client-centered approach to demonstrate the County's progress in meeting client needs. Selected measures are representative of County department’s core business and operations. The Facilities and Fleet Department, Building Operations Division, is responsible for maintenance management of County facilities. By performing on-time and effective preventive maintenance, facilities are safe and reliable to serve the public and County staff. Unplanned repair maintenance occurs for a variety of reasons, including system failures, end of useful life for equipment, and wear and tear. The Department records the ratio of preventative maintenance to unplanned repair maintenance. The industry standard for the ratio of preventive maintenance to unplanned repair maintenance is 6 to 1 (6:1). This benchmark demonstrates when the preventive maintenance schedule is met, unplanned repairs are less frequent.

Reporting Period: Fiscal Year 2016 - 2023

The Department of Parks and Recreation seeks to increase access to and use of regional trails through opening areas not yet accessible, making strategic investments in new or enhanced visitor-serving facilities, and building out the regional trail system. Preserving and protecting land and natural resources is an important component of the Department's mission. The Department’s existing geographic information system data will be used to track total number of trail miles open to public use on an annual basis.

The Senior Nutrition Program's goal is to improve the health of older adults through access to nutritious food, socialization, education, and enhanced access to community resources. Since the start of the pandemic, many of the traditional services of the program have been halted - namely, socialization and educational classes. This dataset contains the number of educational classes and trainings conducted each fiscal year. Satisfaction/enhanced knowledge is measured via a post e-survey.

The Office of the District Attorney tracks the number of criminal cases that were declined, diverted, or deferred from traditional prosecution, criminal court, and potential custody implications, as compared with the number of cases referred by law enforcement agencies for potential prosecution by the District Attorney’s Office.

The Employee Services Agency’s Human Resources Department (ESA-HR) is responsible for providing an eligible list of candidates to departments when a request is submitted to fill a vacant position. To provide effective and efficient recruitment services, ESA-HR’s goal is to refer candidates to departments within 90 days, from the time a request to fill a vacant position is received from the department to the time the department receives an eligible list from which to select a candidate. ESA records the rate of timely referral of eligible lists to departments within 90 days.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

Valley Health Plan (VHP) records and collects the vacancy and retention rate of its staff to as part of its resources improvement, recruitment, and retention goals.

To ensure healthy customer relationships, one of Technology Services & Solutions’ (TSS) primary goals is customer satisfaction. TSS conducts a quarterly customer satisfaction survey which, over the course of a year, gives all TSS customers an opportunity to provide critical feedback about the services and products TSS delivers. One of the persistent survey questions asks TSS customers whether, given the choice, they would continue to use TSS as an IT service provider. Using this Key Performance Indicator, TSS monitors general client satisfaction within any given quarter and track this measure over time to establish a trendline.

The total travel time measure illustrates the performance of the expressway system in moving traffic. The County invests in the expressway system through its Capital Improvement Program. Generally, capital investments in the expressway are either designed to improve safety for users and/or improve carrying capacity. County Roads records the sum of all travel time on all eight county expressways (in both directions) and total number of vehicle trips per day on expressways.