Every three years Santa Clara Library Districts conducts a patron survey. The survey was conducted the summer of 2019. It contained questions to collect data regarding the importance and usage of services, collection satisfaction, and the preferences of library users. This measure reflects survey respondents satisfied with the availability of library material at county libraries.
Additional Notes: The 2022 Patron Survey has been postponed due to the COVID pandemic. The survey will resume after at least one year of offering of full services.

Santa Clara County Library District tracks and measures the percentage of the Santa Clara County Library District residents who have a Santa Clara County Library District (SCCLD) library card. Data will be collected from the Integrated Library System determining the number of cardholders within the County Library District boundaries. The data collected will then be divided by the County Library District population of all eligible residents age 5 and above, which is received from the State Department of Finance. This calculation will result in the percentage of Santa Clara County residents who have a SCCLD library card.
Additional Notes: Every year, the library removes from our records any cardholder who has not used their library card in the past 3 years. However, the library has not removed inactive cardholders since 2014 due to two system migrations in 2015 and 2016 that affected the accuracy of the cardholder last activity date. The projected number of card holders in 2020/2021 will show an unusually high reduction in inactive cardholders as we remove the accounts that have not been used since 2016.