Employee Services Agency plays a critical role in retaining the County's workforce by collaborating with County departments on staff engagement, diversity, and inclusion initiatives. The Employee Services Agency measures the County's annual employee retention rate. The county's annual retention rate is calculated by dividing the number of coded employees who remained employed throughout the entire measurement period by the total number of coded employees at the beginning of that measurement period.

The Employee Services Agency’s Human Resources Department (ESA-HR) is responsible for providing an eligible list of candidates to departments when a request is submitted to fill a vacant position. To provide effective and efficient recruitment services, ESA-HR’s goal is to refer candidates to departments within 90 days, from the time a request to fill a vacant position is received from the department to the time the department receives an eligible list from which to select a candidate. ESA records the rate of timely referral of eligible lists to departments within 90 days.