The Pavement Condition measure is commonly used in the pavement maintenance profession to indicate the condition on roads for the purpose of usability, lifespan, programming capital investments, measuring the cost liability of the road system. County roads are graded using a standardized method consistently utilized throughout the Bay Area cities and counties. The data is recorded as Pavement Condition Index (PCI). The PCI numerical rating for the condition of the roads is on a scale from 0 to 100, where 0 is the worst possible condition and 100 is the best. PCI is used to develop budgets, identify preventive maintenance schedules and strategies, evaluate materials and designs, and provide a historical condition of the road.

Procurement records the number of competitively awarded contracts (Goods and Related Services, Vizient Contracts, and Service Agreements).
Reporting Period: Fiscal Year 2018-2021
Additional Notes: In FY2021, 37 Service Agreements were awarded as Single Source, 2 were awarded as Sole Source, 21 were approved but exempt due to contracting with other inter-governmental agencies, and 2 were approved based on the Board of Supervisors’ (Board) vendor selection and Budget Inventory Item.

This measure displays average scene time in minutes for ST-elevation myocardial infarction (STEMI) patients. Emergency Medical Services department identifies incidents with scene times over 15 in minutes for STEMI patients and then review the corresponding patient care records to look for reasonable explanations for delays and areas of improvement.

This measure is part of Measures of Success Program (MOS). MOS is a client-centered approach to demonstrate the County's progress in meeting client needs. Selected measures are representative of County department’s core business and operations. The Department of Tax and Collections records customer wait-time at the 852 N First Street location in the following Units: Court Collections, Legal and General, Medical, Public Assistance, Property Tax, and Cashier.

Reporting Period: Fiscal Year 2022-2023

The Agriculture and Environmental Management Department records the live-release rate for pets that enter their shelter.

The Department of Planning and Development collects and records the time it takes to process planning land use entitlements/permit and building/grading permits (entitlements) from the date of application to approval, to issuance.

The Department of Agriculture and Environmental Management protects the health and safety of people by addressing structure fire hazards existing on properties in the environments where people live, eat, and play. Inspections are done to ensure that there is safe defensible space to minimize the risk of fire spreading to a structure. If the property does not meet the established Minimum Fire Safety Standards, staff educates property owners and encourages voluntary compliance by clearing space around the structure. The number of inspections performed is an indicator of the potential risk to the general public. The compliance rate represents the percent of property owners that took positive action to make their property safe and the number of parcels abated represents the number pf properties in which the County stepped in as a result of non-compliance to oversee the application of mechanical abatement.

This measure is part of Measures of Success Program (MOS). MOS is a client-centered approach to demonstrate the County's progress in meeting client needs. Selected measures are representative of County department’s core business and operations. The Controller-Treasurer Department records the County's bond rating for all debt issuances.

Reporting Period: Fiscal Year 2017-2023

"The Department of Family and Children Services (DFCS) mission is to keep the children safe, families strong, and ensure that any child or youth who is at risk or has suffered abuse or neglect is safe, cared for, and grows up in a stable, loving family. It is the belief of the DFCS that if out-of-home placement for children and youth is necessary, placement with relatives or a non-related extended family member (NREFM) is the preferred resource and one that will maintain the child’s familial connection. DCFCS records the percentage of out-of-home placement for children with non-related extended family members.

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