Parks and Recreation assesses community satisfaction with the County's regional park system and customer satisfaction related to the park visitor experience. Resident survey conducted biannually in odd years; Park visitor survey conducted biannually in even years.

Every three years Santa Clara Library Districts conducts a patron survey. The survey was conducted the summer of 2019. It contained questions to collect data regarding the importance and usage of services, collection satisfaction, and the preferences of library users. This measure reflects survey respondents satisfied with the availability of library material at county libraries.
Additional Notes: The 2022 Patron Survey has been postponed due to the COVID pandemic. The survey will resume after at least one year of offering of full services.

Santa Clara County Library District tracks and measures the percentage of the Santa Clara County Library District residents who have a Santa Clara County Library District (SCCLD) library card. Data will be collected from the Integrated Library System determining the number of cardholders within the County Library District boundaries. The data collected will then be divided by the County Library District population of all eligible residents age 5 and above, which is received from the State Department of Finance. This calculation will result in the percentage of Santa Clara County residents who have a SCCLD library card.
Additional Notes: Every year, the library removes from our records any cardholder who has not used their library card in the past 3 years. However, the library has not removed inactive cardholders since 2014 due to two system migrations in 2015 and 2016 that affected the accuracy of the cardholder last activity date. The projected number of card holders in 2020/2021 will show an unusually high reduction in inactive cardholders as we remove the accounts that have not been used since 2016.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

The Office of the Assessor conducts annual customer satisfaction surveys of property owners, agents, taxpayers, and other institutions. The Office evaluates promptness, helpfulness, professionalism, and overall satisfaction for each of the business units within the Department to ensure high service levels for stakeholders.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

The dataset provides number of county residents who are second booster vaccinated by age group. Number of people vaccinated (completed primary series) is the number of county residents who either received a vaccine requiring a single dose (Janssen/Johnson & Johnson) or received the second dose of a vaccine requiring two doses (Pfizer or Moderna). Source: California Immunization Registry. This table is updated Monday-Friday and will not be updated on holidays.

Counties are experiencing temporary fluctuations in vaccination data received from the State of California due to a data reconciliation process involving integration of vaccination data systems by the State. The data reconciliation process and associated fluctuations in county vaccination are expected to be resolved by May 2022

The dataset provides number of county residents who are booster vaccinated by age group. Number of people vaccinated (completed primary series) is the number of county residents who either received a vaccine requiring a single dose (Janssen/Johnson & Johnson) or received the second dose of a vaccine requiring two doses (Pfizer or Moderna). Source: California Immunization Registry. This table is updated Monday-Friday and will not be updated on holidays.

Counties are experiencing temporary fluctuations in vaccination data received from the State of California due to a data reconciliation process involving integration of vaccination data systems by the State. The data reconciliation process and associated fluctuations in county vaccination are expected to be resolved by May 2022

The dataset provides number of county residents who are Second booster vaccinated by gender. Number of people vaccinated (completed primary series) is the number of county residents who either received a vaccine requiring a single dose (Janssen/Johnson & Johnson) or received the second dose of a vaccine requiring two doses (Pfizer or Moderna). Source: California Immunization Registry. This table is updated Monday-Friday and will not be updated on holidays.

Counties are experiencing temporary fluctuations in vaccination data received from the State of California due to a data reconciliation process involving integration of vaccination data systems by the State. The data reconciliation process and associated fluctuations in county vaccination are expected to be resolved by May 2022

The dataset provides number of county residents who are booster vaccinated by gender. Number of people vaccinated (completed primary series) is the number of county residents who either received a vaccine requiring a single dose (Janssen/Johnson & Johnson) or received the second dose of a vaccine requiring two doses (Pfizer or Moderna). Source: California Immunization Registry. This table is updated Monday-Friday and will not be updated on holidays.

Counties are experiencing temporary fluctuations in vaccination data received from the State of California due to a data reconciliation process involving integration of vaccination data systems by the State. The data reconciliation process and associated fluctuations in county vaccination are expected to be resolved by May 2022