To ensure healthy customer relationships, one of TSS’ primary goals is customer satisfaction. TSS conducts a quarterly customer satisfaction survey which, over the course of a year, gives all our customers an opportunity to provide critical feedback about the services and products TSS delivers. One of the persistent survey questions asks our customers whether, given the choice, they would continue to use TSS as an IT service provider. Using this KPI, we monitor general client satisfaction within any given quarter and track this measure over time to establish a trendline. For an organization our size and with our diverse customer base, TSS regularly scores higher –than industry on this critical measure. 

Completed filings

Under the No Surprise Act - Price Transparency Reporting we are providing an .xml file that when downloaded contains the allowed amounts paid to providers outside of the VHP provider network.

Under the No Surprise Act - Price Transparency Reporting we are supplying a machine readable file that contains In-network rates for medical services provided by contracted providers and practitioners.

Under the No Surprise Act - Price Transparency Reporting we are providing an .xml file that if downloaded would provide information on costs charged for medical services by specific providers or practitioners.

An .xml file that gives the table of contents for the health plan cost of services required under the No Surprise Act - Price Transparency Reporting.

The Office of Supportive Housing (OSH) intends to measure the number of households experiencing homelessness who have a successful housing placement.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

The Office of the District Attorney tracks the number of criminal cases that were declined, diverted, or deferred from traditional prosecution, criminal court, and potential custody implications, as compared with the number of cases referred by law enforcement agencies for potential prosecution by the District Attorney’s Office.