The County Department of Child Support Services measures the percent of custodial parents who receive a payment towards arrears towards past-due child support within the fiscal year. This dataset also benchmarked against the State average.

Santa Clara County Library District tracks and measures the percentage of the Santa Clara County Library District residents who have a Santa Clara County Library District (SCCLD) library card. Data will be collected from the Integrated Library System determining the number of cardholders within the County Library District boundaries. The data collected will then be divided by the County Library District population of all eligible residents age 5 and above, which is received from the State Department of Finance. This calculation will result in the percentage of Santa Clara County residents who have a SCCLD library card.
Additional Notes: Every year, the library removes from our records any cardholder who has not used their library card in the past 3 years. However, the library has not removed inactive cardholders since 2014 due to two system migrations in 2015 and 2016 that affected the accuracy of the cardholder last activity date. The projected number of card holders in 2020/2021 will show an unusually high reduction in inactive cardholders as we remove the accounts that have not been used since 2016.

In an effort to reduce the population of homeless pets entering local animal shelters, the Department of Agriculture and Environmental Management aims to increase the accessibility of affordable spay/neuter services for both owned and homeless pets in the county. The Department generates and reports the numbers of surgeries performed by County staff to determine the percent change from the prior year.

The Department of Agriculture and Environmental Management protects the health and safety of people by addressing structure fire hazards existing on properties in the environments where people live, eat, and play. Inspections are done to ensure that there is safe defensible space to minimize the risk of fire spreading to a structure. If the property does not meet the established Minimum Fire Safety Standards, staff educates property owners and encourages voluntary compliance by clearing space around the structure. The number of inspections performed is an indicator of the potential risk to the general public. The compliance rate represents the percent of property owners that took positive action to make their property safe and the number of parcels abated represents the number pf properties in which the County stepped in as a result of non-compliance to oversee the application of mechanical abatement.

The Privacy Office seeks to promote and coordinate enterprise privacy initiatives across the County and strives to balance our growing need to share information with our responsibility to protect it, while elevating the County’s privacy posture.

In Fiscal Year 2020-2021, the Privacy Office intends to acquire the tools and resources necessary to build a baseline of privacy risks, identifying the most prevalent and high-risk areas to focus our efforts.  With a baseline established, in future fiscal years, the Privacy Office will identify and deploy targeted remediation activities to determine the measure of success in reducing privacy risks.

This measure displays average time interval from when a 911 ambulance crew arrived at the patient’s side and the time the chart was first posted to the database, to the average scene time of patients suffering from time sensitive injuries. The Emergency Medical Services Department tracks and reviews EPCRs submission times. The scene time will be defined as the period that starts when the ambulance crew arrives at the patient’s side and ends when the ambulance begins transporting to the destination hospital. This comparison will demonstrate an overall depiction of how well the system performs at delivering the most charts of the most critical patient types.

The Registrar of Voters measures the extent to which voting assistance and informational materials are available and used in multiple languages and accessible formats. Quantitative data about the availability of Election Officers capable of providing multilingual assistance is a gauge indicating availability of language services and translated materials in Vote Centers (formerly known as Polling Places) and other locations where voters received the Department's services.

The County Registrar of Voters measures the use and effectiveness of alternative voting options designed to encourage voter participation by making the process of casting a ballot more convenient, from ballot drop-off sites to Vote Centers (formerly known as Polling Places) to paid postage on mail ballots.

County Procurement records reported total cost savings through negotiated contractual agreements in non-competitive and competitive contract awards.

The Department of Child Support Services intends to increase the share of child support dollars collected of those owed for minor children on the agency caseload, a federal performance measure tracked and reported by the State of California Department of Child Support Services and a direct indicator of the Department's ability to increase collections. This number is benchmarked against the State average to compare this Department's performance against other counties in California.