The Office of Pretrial Services measures the percentage of clients who responded that they were either “very satisfied” or “satisfied” with overall pretrial services during their pretrial supervision. The indicator is intended to understand clients’ needs and wants, so that Pretrial Services can provide clients with better overall services. The client satisfaction rate is gathered through anonymous client feedback surveys, which clients fill out after their service is completed. The client satisfaction rate is utilized to assess opportunities to improve service delivery, access to due process and the quality level of pretrial services.

Valley Health Plan (VHP) records and collects the vacancy and retention rate of its staff to as part of its resources improvement, recruitment, and retention goals.

County Procurement records reported total cost savings through negotiated contractual agreements in non-competitive and competitive contract awards.

In an effort to reduce the population of homeless pets entering local animal shelters, the Department of Agriculture and Environmental Management aims to increase the accessibility of affordable spay/neuter services for both owned and homeless pets in the county. The Department generates and reports the numbers of surgeries performed by County staff to determine the percent change from the prior year.

The County Department of Child Support Services measures the percent of custodial parents who receive a payment towards arrears towards past-due child support within the fiscal year. This dataset also benchmarked against the State average.

The Department of Family and Children Services (DFCS) mission is to keep the children safe, families strong, and ensure that any child or youth who is at risk or has suffered abuse or neglect is safe, cared for, and grows up in a stable, loving family. DFCS records the total number of children served in out-of-home placements.

The Medical Examiner-Coroner (ME-C) continues to measure the percentage of autopsy cases closed within 60 days as part of the accreditation process by the National Association of Medical Examiners (NAME) standards for autopsy reports.

Santa Clara County Library District tracks and measures the percentage of the Santa Clara County Library District residents who have a Santa Clara County Library District (SCCLD) library card. Data will be collected from the Integrated Library System determining the number of cardholders within the County Library District boundaries. The data collected will then be divided by the County Library District population of all eligible residents age 5 and above, which is received from the State Department of Finance. This calculation will result in the percentage of Santa Clara County residents who have a SCCLD library card.
Additional Notes: Every year, the library removes from our records any cardholder who has not used their library card in the past 3 years. However, the library has not removed inactive cardholders since 2014 due to two system migrations in 2015 and 2016 that affected the accuracy of the cardholder last activity date. The projected number of card holders in 2020/2021 will show an unusually high reduction in inactive cardholders as we remove the accounts that have not been used since 2016.

Employee Services Agency plays a critical role in retaining the County's workforce by collaborating with County departments on staff engagement, diversity, and inclusion initiatives. The Employee Services Agency measures the County's annual employee retention rate. The county's annual retention rate is calculated by dividing the number of coded employees who remained employed throughout the entire measurement period by the total number of coded employees at the beginning of that measurement period.

The Department of Child Support Services intends to increase the share of child support dollars collected of those owed for minor children on the agency caseload, a federal performance measure tracked and reported by the State of California Department of Child Support Services and a direct indicator of the Department's ability to increase collections. This number is benchmarked against the State average to compare this Department's performance against other counties in California.