County of Santa Clara Active Body Art Facilities and Body Art Practitioners

In 2018, the Probation Department rolled out a pilot survey in the Juvenile Hall. This pilot led to the development of three separate surveys, which later were streamlined into one, which covers the following operational areas:
• Admissions and Clinic
• Orientation, Housing and Safety
• Programs and Services
The survey is administered semi-annually on a rotating basis to all youth who reside in the Juvenile Hall. The 2018 survey results served as the baseline data. These surveys are quite comprehensive and as a result, only a handful of key indicators are reported in the dataset.

The total travel time measure illustrates the performance of the expressway system in moving traffic. The County invests in the expressway system through its Capital Improvement Program. Generally, capital investments in the expressway are either designed to improve safety for users and/or improve carrying capacity. County Roads records the sum of all travel time on all eight county expressways (in both directions) and total number of vehicle trips per day on expressways.

In 2019, the Probation Department piloted a draft of a client experience survey based upon feedback from multiple stakeholders including clients, staff, and community stakeholders. This pilot led to a client experience survey that was one page, double sided that was clear and simple for clients to complete. This survey asked clients about their experiences related to getting to Probation, the physical space of the Probation buildings, interactions with staff and services received. At the previous administration of the survey in January 2020, research staff administered the survey in person in the Adult Probation lobby areas. For the 2021 administration, the survey was handed to clients by reception staff and a secure lockbox was provided for clients to deposit the completed surveys. The survey was comprised of 11 questions on the first page, asking respondents for their opinion on a list of statements about their experience at the Adult Probation Office and an additional three questions that asked about challenges encountered during COVID-19. The primary focus was the lobby area and check-in process. Respondents graded their experience on a scale from strongly disagree to strongly agree. The second page of the survey asked about the nature of their visit, basic demographic information, and their probation status.

The Senior Nutrition Program's goal is to improve the health of older adults through access to nutritious food, socialization, education, and enhanced access to community resources. Since the start of the pandemic, many of the traditional services of the program have been halted - namely, socialization and educational classes. This dataset contains the number of educational classes and trainings conducted each fiscal year. Satisfaction/enhanced knowledge is measured via a post e-survey.

The Department of Planning and Development collects and records the time it takes to process planning land use entitlements/permit and building/grading permits (entitlements) from the date of application to approval, to issuance.

The Department of Agriculture and Environmental Management protects the health and safety of people by addressing structure fire hazards existing on properties in the environments where people live, eat, and play. Inspections are done to ensure that there is safe defensible space to minimize the risk of fire spreading to a structure. If the property does not meet the established Minimum Fire Safety Standards, staff educates property owners and encourages voluntary compliance by clearing space around the structure. The number of inspections performed is an indicator of the potential risk to the general public. The compliance rate represents the percent of property owners that took positive action to make their property safe and the number of parcels abated represents the number pf properties in which the County stepped in as a result of non-compliance to oversee the application of mechanical abatement.

In a service organization, the Ticket Volume KPI measures inbound requests to the Service Desk and other Technology Services and Solutions support teams in a given period. It can also be used to measure unplanned activities (e.g., service interruptions or security incidents) that may require attention. This data allows TSS to focus on operational improvement efforts, determine staffing levels, and improve the overall user experience.

The Behavioral Health Services Department (BHSD) continues to work on reducing the use of inpatient psychiatric hospital services for adult and older adult consumers diagnosed with mental health related problems. The readmission rate measures the unplanned readmissions of clients who have been discharged from acute psychiatric hospitals within the past 30 days. BHSD has implemented a practice management solution to improve data captured at the Barbara Aarons Pavilion and contract hospitals to allow for more efficient intervention.

In November 2020, the Probation Department administered its first client experience survey at the James Ranch. The survey covered the following operational areas:
•Orientation and admission
•James Ranch policies and procedures
•Facility cleanliness
•Youths’ perceived safety and comfort
Each survey is administered semi-annually on a rotating basis to all youth at the James Ranch. The 2020 survey results served as the baseline data. These surveys are quite comprehensive and as a result, only a handful of key indicators are reported below. However, all indicators are used by the Department for quality improvement internally.