The Office of the Assessor conducts annual customer satisfaction surveys of property owners, agents, taxpayers, and other institutions. The Office evaluates promptness, helpfulness, professionalism, and overall satisfaction for each of the business units within the Department to ensure high service levels for stakeholders.

In September 2021, TSS completed the implementation of Cherwell Service Desk tool, providing an improved user experience for customers requesting service and support. This implementation allowed TSS to more accurately track Mean Time to Resolve (MTTR), which is an industry-standard measure of the average elapsed business time between ticket creation and resolution. MTTR serves a variety of functions, from measuring the customer experience to determining appropriate staffing levels in a service organization. 

In 2018, the Probation Department rolled out a pilot survey in the Juvenile Hall. This pilot led to the development of three separate surveys, which later were streamlined into one, which covers the following operational areas:
• Admissions and Clinic
• Orientation, Housing and Safety
• Programs and Services
The survey is administered semi-annually on a rotating basis to all youth who reside in the Juvenile Hall. The 2018 survey results served as the baseline data. These surveys are quite comprehensive and as a result, only a handful of key indicators are reported in the dataset.

Percentage of child support payment benchmarked against State average

Parks and Recreation assesses community satisfaction with the County's regional park system and customer satisfaction related to the park visitor experience. Resident survey conducted biannually in odd years; Park visitor survey conducted biannually in even years.

The County Registrar of Voters measures the use of expanded accessible voting technology, including accessible touch screen ballot marking devices and remote accessible vote-by-mail ballots. These accessible systems are for voters who are unable to easily mark their paper ballot.

The Department of Family and Children Services (DFCS) mission is to keep the children safe, families strong, and ensure that any child or youth who is at risk or has suffered abuse or neglect is safe, cared for, and grows up in a stable, loving family. DFCS records the total number of children served in out-of-home placements.

In 2019, the Probation Department piloted a draft of a client experience survey based upon feedback from multiple stakeholders including clients, staff, and community stakeholders. This pilot led to a client experience survey that was one page, double sided that was clear and simple for clients to complete. This survey asked clients about their experiences related to getting to Probation, the physical space of the Probation buildings, interactions with staff and services received. At the previous administration of the survey in January 2020, research staff administered the survey in person in the Adult Probation lobby areas. For the 2021 administration, the survey was handed to clients by reception staff and a secure lockbox was provided for clients to deposit the completed surveys. The survey was comprised of 11 questions on the first page, asking respondents for their opinion on a list of statements about their experience at the Adult Probation Office and an additional three questions that asked about challenges encountered during COVID-19. The primary focus was the lobby area and check-in process. Respondents graded their experience on a scale from strongly disagree to strongly agree. The second page of the survey asked about the nature of their visit, basic demographic information, and their probation status.

In November 2020, the Probation Department administered its first client experience survey at the James Ranch. The survey covered the following operational areas:
•Orientation and admission
•James Ranch policies and procedures
•Facility cleanliness
•Youths’ perceived safety and comfort
Each survey is administered semi-annually on a rotating basis to all youth at the James Ranch. The 2020 survey results served as the baseline data. These surveys are quite comprehensive and as a result, only a handful of key indicators are reported below. However, all indicators are used by the Department for quality improvement internally.

The Senior Nutrition Program's goal is to improve the health of older adults through access to nutritious food, socialization, education, and enhanced access to community resources. Since the start of the pandemic, many of the traditional services of the program have been halted - namely, socialization and educational classes. This dataset contains the number of educational classes and trainings conducted each fiscal year. Satisfaction/enhanced knowledge is measured via a post e-survey.