To ensure healthy customer relationships, one of TSS’ primary goals is customer satisfaction. TSS conducts a quarterly customer satisfaction survey which, over the course of a year, gives all our customers an opportunity to provide critical feedback about the services and products TSS delivers. One of the persistent survey questions asks our customers whether, given the choice, they would continue to use TSS as an IT service provider. Using this KPI, we monitor general client satisfaction within any given quarter and track this measure over time to establish a trendline. For an organization our size and with our diverse customer base, TSS regularly scores higher –than industry on this critical measure. 

County Communications Department tracks employ wellbeing and recognition through employee survey.

The Office of the Assessor is responsible for completing an annual assessment roll that includes all assessable property in a timely, accurate, and efficient manner. This legally mandated assessment roll, the basis by which property taxes are levied, represents the entire assessment workload during a tax year and includes changes of ownership, deed processing, new construction, new parcels, possessory interests, audits, business property statements, and reviews under Proposition 8, which allows a temporary reduction in assessed value when real property value drops. The completeness of the assessment roll assures those agencies dependent on property tax revenue that the roll reflects the current market activity.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.

The Office of Diversion and Reentry Services works to ensure that clients leaving the Reentry Resource Center understand what their next steps are and have all necessary information and direction to follow through on referrals to additional resources and services. To monitor their services, Reentry tracks the number of exit interviews and resulting exit plans using surveys.

The Procurement Department tracks the number of total attendees attending professional development trainings, with an outcome of improving professional development, achieving a progressive competition business culture to secure high-quality services and commodities at the best possible pricing.

The Emergency Medical Services Department will identify incidents without a documented respiratory assessment and review the corresponding patient care records to look for reasonable explanations for missing assessment. If none can be found, the Department will follow up with ambulance crew members and the program manager to increase the number of assessments.

Measures of Success (MOS) was developed as a client centered approach to demonstrate the County's progress in meeting client needs and to learn how to continuously address those needs. Departments are tasked with selecting measures that are representative of their core business. The definition of measures of success is an ongoing effort and may change over time through reassessment and the changing needs of the client.