Santa Clara County Sheriff's Office incident dataset

Information related to criminal cases in the media.

Survey results from juvenile justice client experience

Survey results from juvenile justice client experience

In 2019, the Probation Department piloted a draft of a client experience survey based upon feedback from multiple stakeholders including clients, staff, and community stakeholders. This pilot led to a client experience survey that was one page, double sided that was clear and simple for clients to complete. This survey asked clients about their experiences related to getting to Probation, the physical space of the Probation buildings, interactions with staff and services received. At the previous administration of the survey in January 2020, research staff administered the survey in person in the Adult Probation lobby areas. For the 2021 administration, the survey was handed to clients by reception staff and a secure lockbox was provided for clients to deposit the completed surveys. The survey was comprised of 11 questions on the first page, asking respondents for their opinion on a list of statements about their experience at the Adult Probation Office and an additional three questions that asked about challenges encountered during COVID-19. The primary focus was the lobby area and check-in process. Respondents graded their experience on a scale from strongly disagree to strongly agree. The second page of the survey asked about the nature of their visit, basic demographic information, and their probation status.

The Department of Agriculture and Environmental Management protects the health and safety of people by addressing structure fire hazards existing on properties in the environments where people live, eat, and play. Inspections are done to ensure that there is safe defensible space to minimize the risk of fire spreading to a structure. If the property does not meet the established Minimum Fire Safety Standards, staff educates property owners and encourages voluntary compliance by clearing space around the structure. The number of inspections performed is an indicator of the potential risk to the general public. The compliance rate represents the percent of property owners that took positive action to make their property safe and the number of parcels abated represents the number pf properties in which the County stepped in as a result of non-compliance to oversee the application of mechanical abatement.

In 2018, the Probation Department rolled out a pilot survey in the Juvenile Hall. This pilot led to the development of three separate surveys, which later were streamlined into one, which covers the following operational areas:
• Admissions and Clinic
• Orientation, Housing and Safety
• Programs and Services
The survey is administered semi-annually on a rotating basis to all youth who reside in the Juvenile Hall. The 2018 survey results served as the baseline data. These surveys are quite comprehensive and as a result, only a handful of key indicators are reported in the dataset.

In November 2020, the Probation Department administered its first client experience survey at the James Ranch. The survey covered the following operational areas:
•Orientation and admission
•James Ranch policies and procedures
•Facility cleanliness
•Youths’ perceived safety and comfort
Each survey is administered semi-annually on a rotating basis to all youth at the James Ranch. The 2020 survey results served as the baseline data. These surveys are quite comprehensive and as a result, only a handful of key indicators are reported below. However, all indicators are used by the Department for quality improvement internally.

The Department of Agriculture and Environmental Management protects the health and safety of people by addressing structure fire hazards existing on properties in the environments where people live, eat, and play. Inspections are done to ensure that there is safe defensible space to minimize the risk of fire spreading to a structure. If the property does not meet the established Minimum Fire Safety Standards, staff educates property owners and encourages voluntary compliance by clearing space around the structure. The number of inspections performed is an indicator of the potential risk to the general public. The compliance rate represents the percent of property owners that took positive action to make their property safe and the number of parcels abated represents the number pf properties in which the County stepped in as a result of non-compliance to oversee the application of mechanical abatement.

In an effort to reduce the population of homeless pets entering local animal shelters, the Department of Agriculture and Environmental Management aims to increase the accessibility of affordable spay/neuter services for both owned and homeless pets in the county. The Department generates and reports the numbers of surgeries performed by County staff to determine the percent change from the prior year.