The Pavement Condition measure is commonly used in the pavement maintenance profession to indicate the condition on roads for the purpose of usability, lifespan, programming capital investments, measuring the cost liability of the road system. County roads are graded using a standardized method consistently utilized throughout the Bay Area cities and counties. The data is recorded as Pavement Condition Index (PCI). The PCI numerical rating for the condition of the roads is on a scale from 0 to 100, where 0 is the worst possible condition and 100 is the best. PCI is used to develop budgets, identify preventive maintenance schedules and strategies, evaluate materials and designs, and provide a historical condition of the road.

The Office of the Assessor is responsible for completing an annual assessment roll that includes all assessable property in a timely, accurate, and efficient manner. This legally mandated assessment roll, the basis by which property taxes are levied, represents the entire assessment workload during a tax year and includes changes of ownership, deed processing, new construction, new parcels, possessory interests, audits, business property statements, and reviews under Proposition 8, which allows a temporary reduction in assessed value when real property value drops.
Reporting Period: Fiscal Year 2015-2023

Unincorporated Areas Layer. This is the official GIS layer representing Unincorporated Areas within Santa Clara County. This layer is maintained by the Planning Office for the benefit of LAFCO.

The County Sustainability Master Plan presents a vision and roadmap to build and maintain a healthy and safe County by reducing climate pollution, adapting to a changing global climate, enhancing natural resources and the environment, fostering a prosperous and just regional economy, and meeting the needs of current and future generations to ensure all people have equitable opportunities to reach their full potential.

The Registrar of Voters measures the extent to which voting assistance and informational materials are available and used in multiple languages and accessible formats. Quantitative data about the availability of Election Officers capable of providing multilingual assistance is a gauge indicating availability of language services and translated materials in Vote Centers (formerly known as Polling Places) and other locations where voters received the Department's services.

The Office of Pretrial Services measures the percentage of clients who responded that they were either “very satisfied” or “satisfied” with overall pretrial services during their pretrial supervision. The indicator is intended to understand clients’ needs and wants, so that Pretrial Services can provide clients with better overall services. The client satisfaction rate is gathered through anonymous client feedback surveys, which clients fill out after their service is completed. The client satisfaction rate is utilized to assess opportunities to improve service delivery, access to due process and the quality level of pretrial services.

Procurement records the number of competitively awarded contracts (Goods and Related Services, Vizient Contracts, and Service Agreements).
Additional Notes: In FY2021, 37 Service Agreements were awarded as Single Source, 2 were awarded as Sole Source, 21 were approved but exempt due to contracting with other inter-governmental agencies, and 2 were approved based on the Board of Supervisors’ (Board) vendor selection and Budget Inventory Item.

County Boundary (Area) Layer. This is the official GIS layer representing the boundary of Santa Clara County as a polygon.

The Office of the Assessor conducts annual customer satisfaction surveys of property owners, agents, taxpayers, and other institutions. The Office evaluates promptness, helpfulness, professionalism, and overall satisfaction for each of the business units within the Department to ensure high service levels for stakeholders.

The County Registrar of Voters measures the use and effectiveness of alternative voting options designed to encourage voter participation by making the process of casting a ballot more convenient, from ballot drop-off sites to Vote Centers (formerly known as Polling Places) to paid postage on mail ballots.